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Our Complaints Procedure Clarity Wellbeing Clinic Nuneaton CV10 0AL

OUR COMPLAINTS PROCEDURE

INTRODUCTION 

 At the Clarity Well-Being Clinic, we are dedicated to providing top-quality service while upholding the highest standards of care for all our clients. We value your feedback and are committed to addressing any concerns promptly and effectively.

 

MAKING A COMPLAINT

You can lodge a complaint via phone or email, whichever is convenient for you. Contact our reception team by phone at 02477 180333 or email us at hello@claritywellbeingclinic.co.uk.

 

WHAT HAPPENS NEXT

Upon receiving your complaint, we will acknowledge it within 5 working days and conduct a thorough investigation, aiming to provide a comprehensive response within 8 weeks. If you are unsatisfied with our response, you can appeal the decision in writing. If further escalation is necessary, you can contact the relevant governing body.

 

INFORMAL COMPLAINTS PROCEDURE 

Informal Complaint Procedure: We encourage the resolution of concerns informally whenever possible. Our goal is to address and resolve informal complaints quickly and amicably through mediation.

 

FORMAL COMPLAINTS PROCEDURE 

Formal Complaints Procedure: A formal complaint refers to any expression of dissatisfaction with our clinic, staff, or associate practitioners. Upon receiving a formal complaint, we will acknowledge it in writing within 5 working days and respond with an explanation within 21 working days. Our aim is to handle and resolve complaints fairly and sensitively.

 

 

CONFIDENTIALITY

Confidentiality: We prioritise confidentiality in handling complaints, striving to maintain it to the fullest extent possible. However, in exceptional circumstances where confidentiality cannot be maintained, we will communicate this to the complainant.

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