Relationship Counsellor Nuneaton
CBT Counsellor Nuneaton
Bereavement Counselling Nuneaton
NLP Counselling Nuneaton
Indian Head Massage Nuneaton
Hopi Ear Candles
Reiki Nuneaton
Anti-wrinkle treatments nuneaton
Swedish Massage Nuneaton
breast feeding support nuneaton
FLEXIBLE CONSULTANCY ROOM HIRE BEDWORTH
COUNSELLING ROOM HIRE BEDWORTH
Depression Counsellor Nuneaton
Aromatherapy Massage Nuneaton
Reflexology Nuneaton
Fillers nuneaton
CBT Counselling Nuneaton
LGBTQ Counsellor Nuneaton
Psychotherapist Nuneaton
Careers Guidance Nuneaton
Hypnotherapist Nuneaton
Counselling for Young People Nuneaton
Counselling for Children Nuneaton
Addiction Counsellor Nuneaton
removal of moles nuneaton
Body sculpting nuneaton
microdermabrasion nuneaton
wrinkle reduction
THERAPY ROOM HIRE BEDWORTH
FLEXIBLE CONSULTANCY ROOM HIRE NUNEATON, NEAR HINCKLEY
COUNSELLING ROOM HIRE NUNEATON, NEAR HINCKLEY
OUR COMPLAINTS PROCEDURE
INTRODUCTION
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At the Clarity Well-Being Clinic, we are dedicated to providing top-quality service while upholding the highest standards of care for all our clients. We value your feedback and are committed to addressing any concerns promptly and effectively.
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MAKING A COMPLAINT
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You can lodge a complaint via phone or email, whichever is convenient for you. Contact our reception team by phone at 02477 180333 or email us at hello@claritywellbeingclinic.co.uk.
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WHAT HAPPENS NEXT
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Upon receiving your complaint, we will acknowledge it within 5 working days and conduct a thorough investigation, aiming to provide a comprehensive response within 8 weeks. If you are unsatisfied with our response, you can appeal the decision in writing. If further escalation is necessary, you can contact the relevant governing body.
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INFORMAL COMPLAINTS PROCEDURE
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Informal Complaint Procedure: We encourage the resolution of concerns informally whenever possible. Our goal is to address and resolve informal complaints quickly and amicably through mediation.
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FORMAL COMPLAINTS PROCEDURE
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Formal Complaints Procedure: A formal complaint refers to any expression of dissatisfaction with our clinic, staff, or associate practitioners. Upon receiving a formal complaint, we will acknowledge it in writing within 5 working days and respond with an explanation within 21 working days. Our aim is to handle and resolve complaints fairly and sensitively.
CONFIDENTIALITY
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Confidentiality: We prioritise confidentiality in handling complaints, striving to maintain it to the fullest extent possible. However, in exceptional circumstances where confidentiality cannot be maintained, we will communicate this to the complainant.