top of page


Here are some of our most commonly asked questions.  Feel free to get in touch if you need anything else answering...

  • Do I need an appointment?
    Yes, you do. Due to the nature of the services we offer and to ensure confidentiality for all clients, appointments are necessary. You can book an appointment by calling 02477 180333 or by emailing Our team respond to all new enquiries within 24-48 hrs, Wednesday - Sunday only. Monday and Tuesday's are training and admin days - apologies for this. Our lines are open 24/7/365
  • How do I find the clinic?
    Our address is: Clarity Well-Being Clinic, 120A Weddington Road, Nuneaton, CV10 0AL. Conveniently accessible via bus and train links from Hinckley, Coventry, Birmingham, Leicester, and surrounding areas. Look for Heating & Plumbing Solutions, the Citroen Garage, and Cutting Rooms on Weddington Road in Nuneaton. Our clinic is located above Heating & Plumbing Solutions.
  • What services do you offer?
    We offer a full range of well-being services. These include counselling, psychotherapy & hypnotherapy.
  • I don't want anyone to know that I'm having therapy. Is it confidential?
    Yes! Confidentiality is really important to us. Everything you discuss will remain confidential, however there are a few exceptions. All therapists are required to be members of a registered body. Most require disclosure of the following: risk of suicide or harm to others, child protection issues, acts of terrorism, treason and money laundering. Your therapist will outline these with you at the beginning of each session.
  • Will you tell my doctor, employer or anyone else?"
    No, not at all. You are free to tell whomever you want to. You self-refer into our services so your GP doesn't need to be informed.
  • What's the cost?
    Fees are set by each therapist so vary dependant on the therapist you choose to see. Please contact us directly by phone, on 02477 180333, or by emailing for more accurate information
  • Do I need Counselling/Psychotherapy?
    People from all walks of life attend counselling for help with life’s challenges and events. You may wish to make sense of personal issues, break out of old patterns, find help in coping with a crisis or seek support with self-development. You may seek counselling yourself or have been encouraged by family, friends, colleagues or your GP. Counselling can offer a space to work things through with a qualified and impartial professional. We offer counselling for individuals, couples, children, adults and families.
  • Which therapy is right for me?
    This really depends on what has lead you to seek therapy. We offer a wide range of therapeutic approaches including: Cognitive Benhavioural Therapy (CBT), Solution Focused Therapy, Person Centred Therapy, Neuro-Linguistic Programming and many others. Fortunately there's too many to list on here. During your initial consultation we will make some suggestions based on your difficulties. Then, together with your therapist, you'll decide the best therapeutic approach for you.
  • What's a typical Counselling/Psychotherapy session like?
    Counselling sessions will vary according to your needs and the type of therapy you have chosen. Commonly it provides a set time for you to discuss whatever issues, events, thoughts, feelings and experiences you wish. Exploration may include considering the past along with your aspirations for the future. You may wish to talk over dreams, memories, regrets, hopes, difficult events or life decisions you may be facing. You may prefer more practical Cognitive Behavioural or Solution Focused approaches to work through specific issues. Counselling provides a safe environment to work through issues and move forward with your personal development.
  • How long is your waiting list for counselling or psychotherapy?
    We don't have lengthy waiting lists. Your therapist will make contact with you within 24 hours. We then aim to see you within a few days
  • Can I have an evening or weekend appointment?
    Most definitely. The clinic offers evening and weekend appointments to suit your needs.
  • How do I arrange a Counselling/Psychotherapy session?
    The first step is to simply contact us with the key details of your situation. We can then match you with one of our therapists who will contact you directly to arrange an appointment. You can call us on 02477 180333 or by emailing
  • How do I cancel or rearrange an appointment?
    Please contact your therapist directly. You will have been given their contact details during your initial consultation. Unfortunately our telephone staff are unable to cancel or rearrange appointments on your behalf.
  • How long does Counselling/Psychotherapy take?
    The length and frequency of counselling varies depending on your individual needs and circumstances. Some attend for short term therapy while others may attend for a year or more. Your counsellor will discuss your needs and requirements during your initial consultation session. If counselling is appropriate the counsellor would either refer you to a more suitable therapist or proceed with an initial period of weekly counselling, usually of 6 to 12 weeks, then review progress.
  • How does payment work?
    We offer private practice counselling, psychotherapy, life coaching, holistic treatments and anti-wrinkle treatments. This usually means you would pay for sessions unless you have private health insurance, private healthcare provision through your employer or have funding from another organisation willing to meet the cost. If you are paying directly, payment is usually made by cash, cheque, credit/debit card, bank transfer or PayPal. This varies depending on your therapist. Some of our practitioners require payment in advance, others take payment at the end of session/therapy. Your therapist will discuss this with you prior to making an appointmnet. Once an appointment booking is made forty eight hours notice is required for cancellation or the full fee for the session will apply.
  • Does my therapist have qualifications or training?
    All of our Associate Therapists are fully qualified to meet current professional standards.
  • What should I do when I arrive at the clinic?
    Your therapist will contact you prior to each appointment, letting you know which suite they're using. On arrival press the relevant call bell and your therapist will meet you. Please don't arrive any earlier than your agreed appointment time unless otherwise requested by your therapist.
  • Do you offer tea and coffee making facilities?
    We sure do. Tea, coffee and refreshments are available on request.
  • Can I bring someone with me?
    Yes, no problem. There is a waiting area where they can wait for you. Unfortunately young people and children can not be left unaccompanied at any time.
  • Does the clinic offer disabled access?
    We're really sorry but we don't have disabled access into the building. The clinic is on the first floor without an elevator/lift.
bottom of page